Customer Service | About Us | Shipping | Returns | Security & Privacy | FAQ
Although we strive to ship orders the day we receive them, we are currently operating with limited production, clerical, and shipping staff. We appreciate your patients during this time.
UPS Ground, UPS SurePost, and USPS Priority Mail are the primary delivery services used for the USA and Canada. We ship orders Monday through Friday only, major holidays excluded. All orders ship from Emeryville, CA.
Domestic Shipping Rates (USA)
Shipping charges are based on the total cost of your order, for each individual shipping address.
|$0 - $15.00||$4.95||$26||$36||$81|
|$15.01 - $49.99||$8.95||$26||$36||$81|
|$50 - $99.99||$10.95||$28||$38||$83|
|$100 - $124.99||$14.95||$31||$41||$86|
Express Shipping Notes
With Express Shipping, items can be sent by UPS at the speed you require: next business day, two business days, or three business days. Delivery depends upon when your order is received.
If your rush order is received by Noon, Pacific Standard Time, Monday through Thursday, the order can ship the same day. Orders placed after Noon may ship the next business day, although we will try to ship the same day if possible.
Next Day orders placed in time on Friday will be delivered the following Monday.
Express Shipping orders are based on UPS business days only and do not include weekends. Please contact us to learn if special Saturday delivery is available.
It is not possible to send Eau de Parfum by air for next day or two day service.
International shipping is available. Please Email us for all international shipping rates.
General Shipping Notes
Billing/Shipping Addresses: Please ensure your billing information matches the billing address for the credit card used. Shipping information can be a different address. Multiple shipping addresses must be entered as separate orders. APOs and Military Addresses: all orders to an APO address will ship by USPS.
Orders placed by 1:00 pm Pacific Standard Time can usually ship the same day. Orders placed after 1:00 pm may be processed the following day. Orders placed on weekends and national holidays will be processed the next business day.
We are required to collect sales tax on shipments to destinations in California.