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Frequently Asked Questions
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Customer Service Shipping FAQ Returns Security & Privacy International Q: Who is elizabethW? A: Elizabeth Wightman was the great-grandmother of the founder of the company that began in 1995. For more information, please see ABOUT ELIZABETHW. Q: Do you have a store? A: Yes, our elizabethW boutique is located at Ghirardelli Square, 900 North Point, Fountain Plaza Level, San Francisco, CA 94109. Store hours: Sunday-Thursday 10am-7pm and Friday-Saturday 10am-9pm. Q: Do you test on animals? A: We do not test any products on animals, nor do we use animal-tested ingredients. Q: Are your candles soy? A: Yes, they are 100% soy wax, and handpoured in our workshop. Q: Are your products sustainable? Where are your products made? A: Yes. We design and handcraft onsite in our San Francisco workshop. Q: Are any of your products paraben free? A: Many products are paraben free, including Bath Oil, Bar Soap, Bath Fizz, Bath Salts, and Bath Pouches. Some other items use non-toxic preservatives to safeguard their quality. Q: Where do you ship from? A: San Francisco, USA Q: Do you gift-wrap? A: Yes. Please indicate on your order at check-out. Gift-wrap is complementary. Q: Can I buy elizabethW products locally? A: ElizabethW gifts are sold in upscale boutiques, spas, and resorts around the USA. Please EMAIL us to find a local retailer. Q: Can I request samples? A: We are happy to provide 2 elizabethW samples, based upon availability. Due to the high volume of requests received, we can only send samples with orders. Q: What credit cards can I use to order products? A: We accept American Express, VISA, Mastercard, and Discover. Q: How do I know if my order has been received? A: After placing your order, you will receive a confirmation at the end of the order process as well as an email confirmation. Q: How can I sell elizabethW products in my store? A: We supply qualified retail partners, including luxury boutiques, spas, and resorts. Please EMAIL us for more information. Q: Do you ship internationally? A: Yes, but please email us so we can calculate accurate shipping costs. The website reflects only US shipping rates. Q: Still can’t find your answer? A: Please EMAIL us and we’ll try to help. |
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