Customer Service

{ customer service }  { about us }  { shipping }  { returns }  { security & privacy }  { faq }


Welcome to the elizabethW website.
Thank you for taking the time to visit us online. We are a small perfumery in the San Francisco Bay Area, designing and handcrafting our lifestyle collections for bath, body, and home in our workshop.

This site offers the full selection of elizabethW products. We hope that our online store reflects the beauty of our gifts, made in the USA. Please browse through the site and enjoy the indulgences on offer.

How to Order
Buying elizabethW products is easy and convenient - online, by phone, mail, or at the elizabethW flagship boutiques in San Francisco and Carmel-by-the-Sea. They can also be purchased at select retail partners around the world.

By Phone
Call us toll-free at 1 (800) 781-6126. Office hours are 9:00 am - 5:00 pm, Monday to Friday, Pacific Time. Our Customer Service team is experienced and knowledgeable and happy to help.

By Mail
Mail-in orders may be sent to 1476 66th Street, Emeryville, CA 94608.

elizabethW Boutique
The complete elizabethW collection can be found at the elizabethW store, Ghirardelli Square, Fountain Plaza level, 900 North Point, San Francisco, CA 94109.

Store Hours are Sunday-Thursday 10-6 and Friday-Saturday 10-9.

For store inquiries, please email us or call (510) 652-2800 during office hours and (415) 441-8354 on weekends.

Retail Locations
ElizabethW products are also located at elegant boutiques, spas, and resorts around the world. Most stores do not carry every item in our collection, so please email us to find a local retailer.

How to Order Online
If you are a new customer, browse the complete collection from elizabethW, from main menu. select the item you wish to order, by filling in first the quantity box at the right of each product, and then clicking the "Add to Cart” button. Then follow the simple checkout process. On the checkout page, please complete your billing and shipping address information and select your shipping method. For more information on shipping options please see SHIPPING.

Once completed, please proceed to the next page, where you will be asked to verify the products selected and make changes, if necessary. When satisfied, please proceed to the payment section on the next page. This is a secure website, and the information you provide is private and confidential. When you have completed your card information correctly, please proceed to the final stage to confirm your order process. Once completed, you will receive an email confirming that we have received your order.

If you are a returning customer, place your order as usual, then enter your last name and email address at checkout, to speed your completion.